Since starting on September 28, 2020, I have been instrumental in launching the Training Department in Guadalajara, Mexico. As the inaugural trainer, my responsibilities included crafting a comprehensive agenda complete with a schedule, presentations, and activities covering the topics I introduced. I also developed a strategic exam to assess comprehension and identify the most suitable department for each individual based on their skills. Currently, I focus on providing Up-Training for Operations to facilitate knowledge transfer across departments and assist in implementing Quality Assurance to enhance resolution and experience for our HEROES and communities.

In November 14, 2016, I was in the billing department for the DirecTV line of business, where I managed customer service calls. My responsibilities include clarifying billing inquiries and processing service upgrades for users, ensuring they understand the details of their charges and available options. This role requires strong communication skills and a deep understanding of our service offerings to provide exceptional support and enhance customer satisfaction.