Fatima Gomez

Houston, TX - Get you to Know, Know

Fatima Gomez

Houston, TX
Get you to Know, Know
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Experience
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KARE
Aug 12, 2019 - Preset - 5 yr 7 mos
Customer Success Team Lead
Since August 12, 2019, I have been supervising and coordinating the Customer Success team, devising strategies to ensure efficient and optimal department functions, and ensuring compliance with established processes and policies for users. I create various strategies to achieve and maintain monthly goals. My role involves decision-making for the resolution and prevention of problems with platform customers and users, working collaboratively with multidisciplinary teams.
KARE
Aug 12, 2019 - Preset - 5 yr 7 mos
Customer Success Team Lead
Since August 12, 2019, I have been supervising and coordinating the Customer Success team, devising strategies to ensure efficient and optimal department functions, and ensuring compliance with established processes and policies for users. I create various strategies to achieve and maintain monthly goals. My role involves decision-making for the resolution and prevention of problems with platform customers and users, working collaboratively with multidisciplinary teams.
Skills
Accountability
Communication
Conflict Resolution
Cultural Awareness
Decision-making
Endorsed Skills
Accountability
Communication
Conflict Resolution
Cultural Awareness
Decision-making
Accountability
Fatima works to make things happen!!
Katie Rhone
Communication
Fatima works to make things happen!!
Katie Rhone
Communication
You are great!
Aura Elizabeth
Conflict Resolution
Fatima works to make things happen!!
Katie Rhone
Cultural Awareness
Fatima works to make things happen!!
Katie Rhone
Decision-making
Fatima works to make things happen!!
Katie Rhone
Education
University of Guadalajara
Aug 12, 2013 | Dec 31, 2017 | 4 yr 4 mos
Guadalajara, Texas
International Relations
Social Science
License & Certifications
NA
Colorado Unniversity
Courses & Specialized Training
Yellow Belt Six Sigma
Six Sigma
2023
Recent Posts
Thank you for your help!
Apr 02, 2025

Thanks so much to everyone who participated and shared feedback on Know's new prototype!

We’ve sent out all the Starbucks rewards to those who took part. If you have any questions, feel free to reach me out!
  
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Try Know’s New Prototype & Enjoy a Starbucks Coffee!
Mar 27, 2025

Hey Know Community we have exciting for you! As @Katie Rhone said we’ve been working on an improved version of the platform, and now you have exclusive access to our first prototype! Do you waht to see a sneak peak what is next? 👀

How to participate:

You’ll be exploring a clickable prototype, this means the images are linked, and clicking on the right spots will guide you through the experience. Once you’ve gone through it, please take a moment to share your feedback using the survey below.

 

🔗 Know Prototype: https://kare.work/KnowDEMO

📝 Survey Form: https://forms.office.com/Pages/ResponsePage.aspx?id=R_oBYFV0-0OcNU3mjc5968tOVSZzCvZIg333B66reZZURDQ5NEU1TTkxNUZEQlBaVjhUSlRLR1VMTS4u

To receive a Starbucks coffee, enter your name and email in the form and submit your feedback between March 25th and 28th. You'll receive an email to redeem your coffee between April 1st and 4th. (Limited to one entry per person)

 

Your feedback is invaluable in making Know even better! If you have any questions, feel free to reach out.

 

we can’t wait to hear your thoughts!

Microsoft Forms
Figma
Katie Rhone
  
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