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Experience
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KARE
Aug 01, 2033 -
Preset -
8 yr 7 mos
HERO Experience Specialist
Starting from August 1, 2033, my focus has been on enhancing both the hero experience and the customer experience. My commitment to these areas ensures that every interaction is meaningful and impactful, fostering strong, lasting relationships.
KARE
Dec 06, 2020 -
Nov 30, 2022 -
1 yr 11 mos
Customer Service Team Lead
Since starting my role on December 6, 2020, I have led a dynamic team responsible for handling customer service calls and managing back-office operations. My responsibilities include generating reports and analyzing data to enhance our service quality and operational efficiency. This role allows me to leverage my skills in team leadership and data analysis to significantly contribute to our company’s success.
Training Manager
Jan 01, 2019 -
Jan 01, 2021 -
2 yr
Training Manager
Main point of contact of US clients. Analytical thinking to increase metrics impacting the operation. Problem Solving for Ramp ups planning in short & long term with a high amount of staff requested.
Training Coordinator
Jan 01, 2018 -
Jan 01, 2019 -
1 yr
Training Coordinator
Developed leaders from different areas of the company. Process standardization for the Training & Development department. requirements content Developer for facilitation purposes.
Trainer
Jan 01, 2017 -
Jan 01, 2018 -
1 yr
Trainer
Facilitation skill for product such as banking, customer service, tech support & retention.
KARE
Aug 01, 2033 -
Preset -
8 yr 7 mos
HERO Experience Specialist
Starting from August 1, 2033, my focus has been on enhancing both the hero experience and the customer experience. My commitment to these areas ensures that every interaction is meaningful and impactful, fostering strong, lasting relationships.
KARE
Dec 06, 2020 -
Nov 30, 2022 -
1 yr 11 mos
Customer Service Team Lead
Since starting my role on December 6, 2020, I have led a dynamic team responsible for handling customer service calls and managing back-office operations. My responsibilities include generating reports and analyzing data to enhance our service quality and operational efficiency. This role allows me to leverage my skills in team leadership and data analysis to significantly contribute to our company’s success.
Training Manager
Jan 01, 2019 -
Jan 01, 2021 -
2 yr
Training Manager
Main point of contact of US clients. Analytical thinking to increase metrics impacting the operation. Problem Solving for Ramp ups planning in short & long term with a high amount of staff requested.
Training Coordinator
Jan 01, 2018 -
Jan 01, 2019 -
1 yr
Training Coordinator
Developed leaders from different areas of the company. Process standardization for the Training & Development department. requirements content Developer for facilitation purposes.
Trainer
Jan 01, 2017 -
Jan 01, 2018 -
1 yr
Trainer
Facilitation skill for product such as banking, customer service, tech support & retention.
Skills
Accountability
Activity Analysis
Creativity
Endorsed Skills
Accountability
Activity Analysis
Creativity
Accountability
Gali is always finding new solutions!
Katie Rhone
Accountability
She is a great co-worker!
Activity Analysis
Gali is always finding new solutions!
Creativity
I love your ideas!
Creativity
Gali is always finding new solutions!
Education
UCC
Nov 01, 2019 | Jan 19, 2038 | 18 yr 2 mos
Salt Lake City, Utah
English CCM
Language
License & Certifications
Courses & Specialized Training
Yellow Belt
Lean Six Sigma
2022
Recent Posts
Nov 28, 2024
Nov 15, 2024
This picture brings so many memories for me not to share, it was back in HERO Love Journey at Denver,CO. We meet this AMAZING CNA´s and got to visit a community to live a day in a HEROES Life. Thank you for an amazing experience. 🧡🧡🧡
3 Reactions