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Experience
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KARE - Hybrid
Jan 01, 2024 -
Present -
1 yr 5 mos
Support Tech Lead
Leading technical support initiatives across departments, ensuring efficient incident resolution and system performance. Driving process automation using Microsoft Power Automate, Power BI, and Power Apps. Coordinating cross-functional projects with a focus on data integrity and IT operations excellence.
KARE - Hybrid
Jul 01, 2023 -
Jan 01, 2024 -
6 mos
IT Support Specialist
Provided tier II IT support, implemented service enhancements, and optimized data reporting via Power BI. Managed SharePoint environments and automation workflows with Microsoft Power Automate.
KARE - Hybrid
Jun 01, 2022 -
Jul 01, 2023 -
1 yr 1 mos
Management Information System Executive
Roles and responsibilities not detailed.
Teleperformance
Jan 01, 2021 -
Jun 01, 2022 -
1 yr 5 mos
Training Coordinator
Coordinated training programs and developed instructional materials for technical and soft skills development. Supported new hire onboarding and performance improvement plans.
Teleperformance
Mar 01, 2019 -
Jan 01, 2021 -
1 yr 10 mos
Trainer
Delivered training for customer support agents; evaluated performance and retention metrics. Created reports for stakeholder presentations and workforce planning.
Teleperformance
Oct 01, 2018 -
Mar 01, 2019 -
5 mos
Customer Service Support Manager
Supervised a team of agents; improved CSAT through quality control and coaching initiatives.
Teleperformance
Aug 01, 2017 -
Oct 01, 2018 -
1 yr 2 mos
Customer Service Representative
Provided frontline customer support, resolving inquiries with empathy and accuracy.
KARE - Hybrid
Jan 01, 2024 -
Present -
1 yr 5 mos
Support Tech Lead
Leading technical support initiatives across departments, ensuring efficient incident resolution and system performance. Driving process automation using Microsoft Power Automate, Power BI, and Power Apps. Coordinating cross-functional projects with a focus on data integrity and IT operations excellence.
KARE - Hybrid
Jul 01, 2023 -
Jan 01, 2024 -
6 mos
IT Support Specialist
Provided tier II IT support, implemented service enhancements, and optimized data reporting via Power BI. Managed SharePoint environments and automation workflows with Microsoft Power Automate.
KARE - Hybrid
Jun 01, 2022 -
Jul 01, 2023 -
1 yr 1 mos
Management Information System Executive
Roles and responsibilities not detailed.
Teleperformance
Jan 01, 2021 -
Jun 01, 2022 -
1 yr 5 mos
Training Coordinator
Coordinated training programs and developed instructional materials for technical and soft skills development. Supported new hire onboarding and performance improvement plans.
Teleperformance
Mar 01, 2019 -
Jan 01, 2021 -
1 yr 10 mos
Trainer
Delivered training for customer support agents; evaluated performance and retention metrics. Created reports for stakeholder presentations and workforce planning.
Teleperformance
Oct 01, 2018 -
Mar 01, 2019 -
5 mos
Customer Service Support Manager
Supervised a team of agents; improved CSAT through quality control and coaching initiatives.
Teleperformance
Aug 01, 2017 -
Oct 01, 2018 -
1 yr 2 mos
Customer Service Representative
Provided frontline customer support, resolving inquiries with empathy and accuracy.
Skills
Microsoft Power Automate
SQL
Microsoft Office Suite
Azure DevOps
Six Sigma
Power Automate
Microsoft Power BI
Ticketing Systems
Project Coordination
Microsoft Office Suite (Word, Excel, PowerPoint)
Endorsed Skills
Education
License & Certifications
Courses & Specialized Training
Recent Posts
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