Lead daily operations across five multi-disciplinary departments and service lines, ensuring alignment with strategic priorities, clinical quality benchmarks, and evolving regulatory standards. Oversee budget planning and financial performance, driving cost-effective operations and sustainable departmental growth through strategic resource management. Foster an inclusive, high-performing team culture by mentoring staff, facilitating professional development, and embedding equity and Mayo-aligned values into daily leadership practices. Collaborate cross-functionally with physicians, executive leadership, and frontline teams to optimize patient outcomes and enhance operational efficiency.

Manage clinical operations and staff performance across nursing, medical assistants, and paramedics; develop strategies to improve care delivery, engagement, and accountability. Directed a fall prevention initiative using data analytics and continuous improvement strategies; achieved a 35% incident reduction in year one, and an additional 60% reduction the following year. Chair the Campus Health Care Committee, leading strategic planning and driving continuous improvement initiatives to elevate resident care and care. Direct operations for an integrated primary care clinic, balancing clinical workflows and administrative oversight to ensure seamless, patient-centered service delivery.

Delivered flexible, high-quality care across multiple fast-paced ambulatory sites, adapting to patient needs and supporting integrated clinical workflows. Mentored junior LPNs and medical assistants, reinforcing clinical best practices, quality standards, and alignment with Mayo Clinic values and expectations. Collaborated in a dynamic, fast-paced healthcare environment, supporting cross-functional initiatives focused on quality improvement, operational efficiency, and patient satisfaction.

Led care teams in delivering patient-centered care while maintaining regulatory compliance with healthcare standards across high-security environments. Conducted individualized assessments and developed care plans in alignment with evidence-based practices, clinical protocols, and interdisciplinary goals. Demonstrated compassionate, solutions-focused leadership and clear communication in high-acuity and complex clinical environments.